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Assistant Director, MSP Operations/Facil…

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    Jeff McNally

    Metropolitan Airports Commission 4 reviews – Minneapolis-Saint Paul, MN
    $97,886 – $135,110 a year

    The Assistant Director, MSP Operations/Facilities leads and directs facilities management services for the MSP airport campus and related infrastructure including Terminal 1, Terminal 2, Emergency Management Center, General Office Building and other buildings on the campus. This position is responsible for overseeing facilities management services, leading and developing staff, and planning strategies and budgets.

    To apply: click the “Apply” link located just above the position description, log-in and follow the instructions provided.

    Questions regarding this position can be directed to Nicole Kiefer at or 612.726.8166.

    Minnesota Government Data Practices Act
    The Metropolitan Airports Commission (MAC) collects information from applicants for the purposes of determining employment suitability. Applicants are not legally required to provide the requested information. However, information not provided, other than race, gender, or disability, may prevent MAC from being able to consider the application or determine the applicant’s suitability for the position. The information collected may be classified as public or private data under the MGDPA. “Public” means that data is available upon request. “Private” means the data is only available to the person the information is about, and to those who must see it in the course of conducting MAC business and as otherwise provided for by law. MAC complies with the Americans with Disabilities Act. If an accommodation is required for you to participate in the application process because of a disability or you have questions regarding the application process, contact Anita Bellant at 612-726-8196 or .

    MAC is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, gender, age, nationality, or disability.

    Position Description:

    Facilities Management & Operations •Direct the delivery of facilities management services for buildings, equipment and related infrastructure.
    •Oversee RFP development, preparation and implementation.
    •Ensure contract compliance with vendors and tenants; facilitate resolutions for performance gaps.
    •Prepare reports/document and present facilities related contracts and initiatives to the Commission for review and approval.
    •Identify, assess, select and adopt process improvement initiatives for facilities services.
    •Negotiate and implement service standard with vendors, tenants and staff. Inspect, evaluate and approve work using these standards.
    •Ensure positive organizational relationships internally and with the public, tenants and vendors.
    •Develop, integrate and implement facilities management policies and practices with internal and external staff.
    •Oversee the administration of the FAA-mandated key program to support airport security and meet compliance requirements.
    •Miscellaneous projects as assigned.
    People Leadership •Lead and supervise direct and indirect reports according to MAC Human Resources and Administrative Services policies.
    •Schedule work and employees to ensure service standards are met.
    •Hire, reassign, promote, discipline, reward, suspend and/or terminate employees.
    •Meet regularly with staff to clarify roles, set expectations, check progress, exchange performance feedback and build employee satisfaction.
    •Implement MAC’s Performance Management System with employees and ensure that managers do the same.
    •Develop employees for current role and upcoming work needs.
    Planning & Budgeting •Develop long-term and annual goals that support MAC’s strategies, mission, vision and values.
    •Oversee the development and implementation of a long-term facilities maintenance plan.
    •Develop, implement and manage $40+ million budget for department and facilities management products and services.
    •Involve staff and others in the planning and budgeting processes:
    •Collaborate with Airport Development, tenants and others to plan future expansion of airport facilities.
    •Collaborate with Finance and Airport Development to integrate CIP and facilities management requirements.
    •Collaborate with Human Resources to identify workforce needs and prepare a rolling three-year workforce plan.

    Position Requirements:

    Leadership Competency Requirements •Strategic Leadership: Develops and communicates vision for area of responsibility, supports mission, vision, and values of the organization, champions change and innovation.
    •Judgment: Analyzes issues before making decisions, uses sound judgment, considers immediate and long-term impact of decisions, applies systems thinking.
    •Business Knowledge: Applies technical/functional expertise, uses financial acumen and is business savvy, provides thorough analysis, understands and manages technology, and other resources for maximum impact on productivity.
    •Planning and Execution: Focuses organization on high priority objectives, fosters alignment, establishes specific measurable objectives, manages and improves processes, holds people accountable for results.
    •Motivation and Courage: Drives for results, willing to take a stand for the good of the organization, makes sacrifices for the good of the organization, takes responsibility for consequences.
    •Communication: Fosters open two-way communication, speaks with impact, listens and responds with empathy, communicates effectively in writing, applies meeting protocol in public and private forums, produces thorough and accurate reports. Communicates effectively in public presentations.
    •Self-Management: Inspires trust, demonstrates adaptability and flexibility, practices self-development.
    •Collaboration: Fosters cooperation across departmental boundaries, responds to requests for assistance in a timely manner, follows through on commitments.
    •Approachability: Encourages frequent open communications, accessible, visible in the organization, maintains calm and collected presence, welcomes suggestions and feedback.
    •Budget Accountability: Budget targets for service centers within the individual’s area are met. Identifies and implements budget saving recommendations.
    •Performance Leadership: Performance reviews for employees within the service centers in this individual’s area of responsibility are conducted in a timely manner. Managers reporting to this individual are held accountable for performance including dealing with performance issues.
    Minimum Requirements •Bachelor’s degree in Aviation, Business Management or a related field
    •Five years of facility management experience in a large institution or commercial facility
    •Three years of experience supervising people or contracts for service and labor
    •General knowledge of mechanical systems and their maintenance requirements (e.g., HVAC system, escalators, moving walks, elevators, lighting systems)
    •Experience writing, monitoring and/or interpreting specifications relating to vendor contracts, bids, and construction
    •Experience with budget management
    •Strong writing skills for composing memos, policies, procedures, proposals, reports, and other specifications
    •Experience with formulating, interpreting and administering vendor RFPs and contracts for service and labor
    •Clear, concise, thorough and persuasive presentation, facilitation, negotiation, verbal and electronic communication skills
    •Demonstrated history of building relationships based upon strong interpersonal communication skills, collaboration and listening
    •Intermediate skill level using Microsoft Word, Excel and PowerPoint
    •Experience with cost-benefit analysis, ROI calculations, problem-solving and decision-making
    Desirable Requirements •Leadership experience in a union work setting
    •Experience managing programs and business units through direct report supervisors
    •Experience coordinating construction and/or facilities projects
    •Experience with computerized maintenance management systems
    •Demonstrated knowledge of airport security
    •Demonstrated knowledge of OSHA and public safety requirements

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