AIRPORT OPERATIONS MANAGER – AIRFIELD

[Jeff McNally]

SALT LAKE CITY CORP
3 reviews
–
Salt Lake City, UT
$57,117 a year
Overview
Under the general direction of the Superintendent of Airport Operations is responsible during their assigned shift for monitoring and ensuring the safe, convenient and efficient day‑to‑day operations of the Salt Lake City Department of Airports through frequent interaction with the public, airlines, tenants, Transportation Security Administration (TSA), Federal Aviation Administration (FAA) and other government agencies. Serves as the Airport Duty Manager acting as the principal airport management representative, with the responsibilities and accountability commensurate with that position. Responsible for the management and coordination of airport activities and personnel in the absence of senior management, and is frequently required to make immediate decisions in management of airport activities that significantly impact airport liability, cost containment, airport operations and life safety.

Responsible for directing airport personnel to ensure successful operations of the airfield for the Salt Lake City Department of Airports at Salt Lake International Airport, South Valley Regional Airport, and the Tooele Valley Airport.

Obtains, analyzes and utilizes data from all Airport areas including Airfield, Airport Police, Airport Rescue Fire Department, Landside, Construction, Maintenance, Air Traffic Control, etc. in order to effectively respond to and bring together routine emergency response actions, personnel or equipment reassignments, or other Airport-wide coordination of activities. Has programmatic responsibility for various operational and compliance programs.

This is a managerial position that requires 24 hour availability, uncompensated call outs and assignments to various operational shifts.
Responsibilities
Coordinates and manages the actions of airport personnel to ensure compliance with policies, procedures, and the delivery of customer service. Coordinates the day‑to‑day activities of personnel from all operating divisions and provides direction to those work groups that do not have on‑duty supervisory staff. Provides guidance and mitigates time‑critical issues that cannot be handled by on‑duty supervisors.
Ensures that activities conducted at the airports do not create a negative impact on the efficient operation of the facilities. Interacts with senior airline and tenant management to provide information, interpret rules and regulations, and explain procedures.
Supervises and plans subordinate personnel activities to ensure continuous compliance with the requirements defined under Federal Aviation Regulation Part 139 and Transportation Security Regulation 1542. Coordinates runway closures, maintenance of taxiways and runways, aircraft parking and escorts, wildlife management and low visibility operations. Oversees and ensures the safe operation of terminals, concourses, runways, ramps, taxiways, leased airfield areas, Navaids, signs and markings. Ensures necessary paperwork and correspondence is completed to maintain FAA certifications.
Conducts regular inspections and spot checks of airport facilities, with an emphasis on customer service delivery to ensure satisfactory levels of service, repair, maintenance, and that construction activities comply with the current operational philosophy. Receives, responds, and documents complaints received about services. Investigates and resolves operational problems involving airport users.
Conducts studies and projects, as directed, to develop or refine operating policies and procedures. Determines actions to be taken as a basis for making recommendations and decisions on operational matters. Assists in the formulation of standards and implementation of approved programs.
Collects divisional information and provides consultation on a daily basis to other Airport managers and shift supervisors on all airfield, secured terminal areas and landside to ensure daily coordination and understanding of airport-wide operations. Collects, analyzes and disseminates aviation related information to other US airports, the media and the airlines to ensure up-to-date data is available for the daily coordination and decision making processes involved in providing airline and airport services. Coordinates runway closure, surface and security of taxiways and runways, aircraft parking and escorts, wildlife management and low visibility operations. Oversees and ensures the safe operation of airfield concourses, runways, ramps, taxiways, Navaids, signs and markings.
Assumes operational control of the airport as Incident Commander in threatened or actual emergency situations or drills. Updates and provides consultation to Senior Management and Airport Public Relations while coordinating incident response from Airport Police, Fire or other responding Airport personnel.
Responsible for the monitoring and coordination of snow condition assessment and snow removal efforts with the Maintenance Division. Utilizes Saab Friction Testers weather computers, surface scan sensors, runway electrical systems, and other computerized information in the data‑gathering process. Coordinates de‑icing process with airlines, develops and implements plans for low visibility operations.

Issues notices (NOTAMS) identifying operational deviations for pilots. Utilizes Saab Friction Tester, weather software, surface scan sensors, runway electrical systems and other data collection equipment to assist in accurate analysis of runway and Airport conditions.
Plans, designs, organizes, and implements specific programmatic functions for Airfield Operations including Airport Operations Specialist and Airport Operations Manager Training, Airfield Operations Procedures, Airfield Pavement Maintenance, Wildlife Management Control, Construction Safety, Hiring, Evaluation, Personnel Issues, Administrative Support, etc. Researches applicable FAA/TSA regulations, ordinances, and laws for compliance. Develops policies and procedures to enhance program effectiveness.

Hires, trains, coaches, counsels, and conducts performance appraisals on assigned shift Airport Operations Specialists. Provides consultation and management direction to Airport Operations Specialists ensuring that all Specialists operate within Airport and City policies and procedures as well as federal regulations and requirements.
Utilize computer and associated software programs to prepare programmatic reports and daily operational records for Senior Managers which reflect incident coordination, issues in construction areas, equipment condition, staff efficiency, and any other noteworthy operational events.
Performs other duties as assigned.
Qualifications
Graduation from an accredited four‑year college or university with a degree in aviation management, business administration, public administration, or a related field, and six (6) years of progressively responsible experience in an aviation‑related environment either managing staff or performing programmatic responsibilities. An equivalent combination of education and experience may be substituted on a year for year basis for a total of 10 years managing staff or performing programmatic responsibilities in an aviation environment.

Ability to analyze situations quickly and objectively and determine a proper course of action to be taken in high stress and emergency situations. Ability to plan and coordinate multiple activities simultaneously.

Ability to communicate courteously and effectively with employees, tenants, customers and the public, representatives from other agencies, dignitaries and government officials. Demonstrated ability to communicate effectively orally and in writing and to use a computer and associated aviation and office software programs.
Possession of valid state driver’s license or Utah driving privilege card.

PREFERRED QUALIFICATIONS:
A nationally recognized airport related certification.
Previous work experience at a medium or large hub airport.

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